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Solar Panel Systems FAQs
Do I Receive Enough Sun for Solar?
YES!!! The following map demonstrates the average solar energy daily production for 2-kilowatt photovoltaic residential applications across the entire U.S.
Which Solar Panel System is right for me?
This depends on how much electricity you use, how much you want to spend on your system and how long you want to wait before you recover your return on investment. The Solar Panel Systems pricing direct to the consumer is set-up to minimize your initial investment by offering the best prices available on the market which, along with government incentives and rebates, make going solar extremely affordable and in millions of cases - FREE!
How much space does the system need?
The Solar Panel Systems System requires approximately 90 sq ft. for the 1kW system, 180 sq ft for the 2kW system and 270 sq ft for the 3 kW system.
Do the panels need to face south?
South is best, but panels installed facing east or west still generate a very high percentage of possible power. It is usually more effective (and more attractive) to install the panels in the same plane as the roof direction, rather than build an awkward mount to angle them.
Are the panels fragile?
No. While the panels are made of tempered glass, it is quite strong.
What is Net Metering?
Net Metering is the regulatory ability to get credit for electricity you generate with solar energy and send backwards through your utility meter. Exact provisions vary with each state, but the effect is to allow you to generate excess power during the day, and use it at night, without needing batteries.
What happens if the panels get covered by snow?
Solar electric panels need sunshine to generate power. While some sun does make it through several inches of snow, little electricity is generated when the panels are covered with anything. Most power is made during clear sunny days. Our estimates take that into account.
What happens if the panels are shaded?
PV panels should be installed in areas where they get significant shade-free sun every day. Even small amounts of shade can very significantly reduce the output. Our designs and installations also seek to minimize the impact of any shade issues through selection of the proper equipment and good engineering.
If I sell my property, what effect does PV have on the sale price?
Energy conservation and renewable generation adds value to a home. Surveys have shown that for every $1,000.00 saved per year, $20,000.00 is added to a home's value. Solar energy can be one of the best home improvement investments you make.
What is a grid-tied system?
Grid tied systems do not use batteries at all! The panels work by producing DC power during sunlight hours, converting it to AC power through the inverter. The inverter then feeds the loads required by the home, before pushing the AC power out to the grid through the "net meter". The net meter is provided by your utility company when you install the system. The net meter is a bi-directional electric meter that spins forward as usual when you are using more power in your home than you are producing with your panels (at night, for instance), and spins BACKWARD when you are producing more with your system than you are using in your home. This is how you generate credits with your utility!
Are the Solar Panel Systems UL Listed?
YES. All of the Solar Panel Systems Systems are UL Listed and CEC Listed.
What are photovoltaic cells?
Photovoltaic cells were developed at Bell Laboratories in the early 1950s. Thin layers of silicon are impregnated with tiny amounts of other elements. When exposed to sunlight, electricity is produced.
What is an inverter?
An inverter is an electronic device that converts (transforms) the low-voltage DC power we can store in batteries to conventional 120-volt AC power as needed by lights and appliances.
What is the maintenance on an installed solar power system?
Because they have no moving parts, they are virtually maintenance free; just keep them clean.
What are the product warranties?
Panels:
LIMITED WARRANTY FOR SOLAR MODULES
ARTICLE 1: GENERAL TERM:
Ningbo Solar Electric Power Co., Ltd. (hereafter is simplified as “NINGBO SOLAR”) provides the
Limited Warranty for Solar Modules TDB125×125-72-P (hereafter is simplified as “MODULES”)
only to the direct client (hereafter is simplified as “client”) that purchases the MODULES from
NINGBO SOLAR.
The MODULES means the PV solar modules produced by NINGBO SOLAR, including
factory-assembled junction box and cables.
Unless other notify from NINGBO SOLAR, this Limited Warranty only available in the country or
area where client get the MODULES. If any questions, please contact with NINGBO SOLAR.
ARTICLE 2:NINGBO SOLAR LIMITED WARRANTY FOR THE MODULES
NINGBO SOLAR warrants its MODULES to be free from defect in materials and workmanship, and
satisfy the specification issued by NINGBO SOLAR when the MODULES be loaded to the containers
and prepare to ship.
Under normal application, installation, use and service conditions, the MODULES can’t be working
well, NINGBO SOLAR provide limited product warranty or limited peak power warranty to the
client.
1. Limited Product Warranty
Under normal application, installation, use and service conditions, if MODULES fail to conform to this limited product warranty due to defects in material or workmanship, then for a period ending twenty-four months from date of sale as shown in the invoice or Contract issued by NINGBO SOLAR. NINGBO SOLAR will, at its option, either repair or replace or refund the purchase price as paid by the client for these defective MODULES. The repair or replacement or refund remedy shall be the sole and exclusive remedy provided under the “Limited Product Warranty” and shall not extend beyond the twenty-four months period set forth herein. It will be performed directly to the direct client only. This “Limited Product Warranty” does not warrant a specific power output, which shall be exclusively covered under “Limited Peak Power Warranty” as follows.
2. Limited Peak Power Warranty
10 years
Under normal application, installation, use and service conditions, power output less than 90% of the minimum Peak Power at STC as specified in NINGBO SOLAR´ s Product Information Sheet, provided that such loss in power is determined by NINGBO SOLAR (at its sole and absolute discretion) to be due to defects in material or workmanship. Within a period of ten (10) years from the date shown in the invoice or the contract to the client, the client has the right to require the Limited Peak Power Warranty. NINGBO SOLAR will replace such loss in power by either providing additional MODULES to the
client to complement such loss in power, or by replacing the defective MODULES at the option of NINGBO SOLAR. 25 years Under normal application, installation, use and service conditions, power output less than 80% of the minimum Peak Power at STC as specified in NINGBO SOLAR´ s Product Information Sheet, provided that such loss in power is determined by NINGBO SOLAR (at its sole and absolute discretion) to be due to defects in material or workmanship. Within a period of twenty-five (25) years from the date shown in the invoice or the contract to the client, the client has the right to require the Limited Peak Power Warranty.
NINGBO SOLAR will replace such loss in power by either providing additional MODULES to the client to complement such loss in power, or by replacing the defective MODULES at the option of
NINGBO SOLAR. The remedies provided under the Limited Peak Power Warranty shall be the sole and exclusive remedies. ARTICLE 3:WARRANTY EXCLUSIONS AND LIMITATIONS
The “Limited Product Warranty” and the “Limited Peak Power Warranty” do not apply to any MODULES, which have been subjected to:
1). The date of Limited warranty provide by client has exceeded the period of validity
2). Improper application, installation, use and service; or Non-observance of NINGBO SOLAR’ s installation and maintenance instructions;
3). Repair or modifications by someone other than an approved service technician of NINGBO SOLAR;
4). Misuse, abuse, neglect or accident;
5). In the event of any fire, earthquake, explosion, war?commotion ?lighting, flood?Power failure incident, strikes, accidental breakage or other events outside NINGBO SOLAR’ s control.
6). The MODULES’ appearance, configuration, type, serial number or label has been altered, destroyed, removed, ripped off or made illegible.
7). The damage caused by improper transportation or third party ARTICLE4:OBTAINING WARRANTY SERVICE If the client feels a justified claim covered by this “Limited Warranties for solar modules”, provide a written notification to NINGBO SOLAR immediately. Together with the notification, the client should enclose the evidence of the claim with the corresponding serial number of the MODULES and the invoice on which the MODULES have been purchased. NINGBO SOLAR will appoint technician to prove it. Client can’t take down or remove the defective MODULES or return defective MODULES to NINGBO SOLAR privately unless prior written authorization has been given by NINGBO SOLAR. The repair or replacement of the MODULES or the supply of additional MODULES does not cause the beginning of new warranty terms, nor shall the original terms of this “Limited Warranty for SOLAR MODULES” be extended. Any replaced MODULES shall become the property of NINGBO SOLAR made for their disposal. NINGBO SOLAR has the right to delivery not new or another type (different in size, color, shape and/or power) in case NINGBO SOLAR discontinued producing the replaced MODULES at the time of the claim. But NINGBO SOLAR warranty all replacement of the MODULES can remain good working, at least the function is the same as original replaced MODULES ARTICLE 5:LIMITATION OF WARRANTY SCOPE The “Limited Product Warranty” and the “Limited Peak Power Warranty” as set forth herein are expressly in lieu of and exclude all other express or implied warranties and all other obligations or liabilities on the part of NINGBO SOLAR. NINGBO SOLAR only provides Limited Warranty in the period of validity of “Limited Product Warranty” and "Limited Peak Power Warranty”. NINGBO SOLAR shall have no responsibility or liability whatsoever for damage or injury to persons or property, or for other loss or injury resulting from any cause whatsoever arising out of or related to the MODULES, including, without limitation, any defects in the MODULES, or from use or installation. Under no circumstances shall NINGBO SOLAR be liable for three articles as follows:
1) Client requires compensating the damage caused by above reasons
2) The third party requires client compensating the damage
3) Special, Incidental or indirect damages, or any consequential economic loss (including profit, saving, tax, transportation charge or installing loss etc.), even if NINGBO SOLAR has been notified the possibility of happening these damage or loss. NINGBO SOLAR´ s aggregate liability, if any, in damages or otherwise, shall not exceed the invoice value as paid by the client, for the single unit of MODULES.
If some special regulation or clause on the CHINA or INTERNATIONAL law, which cause part provisions, clauses or applications of this “Limited Warranty for SOLAR MODULES” exist blank on
the law or lack forcible, this shall not affect other parts, provisions, clauses or applications of this “Limited Warranty for SOLAR MODULES” fulfill. ARTICLE 6:DISPUTES AND ARBITRATION
Any dispute arising from or in connection with the “Limited Warranty for SOLAR MODULES” shall be settled through friendly negotiation. In case no settlement is reached, the dispute shall be submitted
to the International Economic and Trade Arbitration Commission stipulated in the contract between client and NINGBO SOLAR. In case of any discrepancy in “Limited Peak Power Warranty” claim, a first-class international test-institute such as UL laboratory shall be involved to test the peak power of the MODULES and judge the claim finally. All fees and expenses shall be born by both client and NINGBO SOLAR, unless otherwise awarded. Note: This “Limited Warranty for SOLAR MODULES” is published by NINGBO SOLAR on July 2006,which only is valid on USA PV market. The final explanation right for this limited warranty shall be borne by NINGBO SOLAR. NINGBO SOLAR holds the right to amend the provisions, clauses or applications of this “Limited Warranty for SOLAR MODULES” and excuse for us not notify ahead.
Inverter:
Limited Warranty
PV Powered, Inc. provides a limited warranty for your residential or commercial inverter and optional data monitoring module for defects caused by material or manufacturing flaws. The inverter and the data monitoring module must be installed and maintained by a qualified technician in order for the warranty to be valid.
Term of Coverage
The warranty period for the inverter is ten years and the warranty on the data monitoring module is one year, each beginning on the date of purchase by the original end user.
Coverage
PV Powered will, at its option, repair or replace the defective component(s) free of charge, provided that you notify PV Powered of the defect during the warranty period, have a dated proof of purchase and PV Powered determines that the defect is covered by the limited warranty set forth above. PV Powered reserves the right to inspect the defective component(s) and determine if the defect is due to material or manufacturing flaws. PV Powered also reserves the right to charge a fee for service time expended if the defect is not due to material or manufacturing flaw or is not for some other reason subject to this limited warranty.
PV Powered will, at its option, use new and/or reconditioned parts in performing warranty repair and in building replacement products. PV Powered reserves the right to use parts or products of original or improved design in the repair or replacement. If PV Powered repairs or replaces a product, its warranty continues for the remaining portion of the original warranty period or 90 days from the date of the return shipment to the customer, whichever period expires later. All replaced products and all parts removed from repaired products become the property of PV Powered.
For defects covered by this limited warranty, PV Powered will provide, at no additional cost to the customer, both parts and labor necessary to repair the product, and return shipment to the customer via a PV Powered selected, non-expedited, surface freight carrier within the United States and Canada.
What is Not Covered
PV Powered does not warrant its products from any and all defects or damage caused by:
Normal wear and tear
Shipping or transportation damages
Improper installation
Excessive voltage or current conditions from the electrical grid or PV panels
Exposure to unsuitable environmental conditions
(including but not limited to damage due to lightning strikes, storm, fire, flood, etc.)
Unauthorized or abnormal use or operation
Negligence or accidents
Material or workmanship not provided by PV Powered or its authorized service centers
This warranty also does not cover costs related to the removal, installation, or troubleshooting of your electrical systems.
Disclaimer and Limitation of Liability
EXCEPT FOR THIS EXPRESS LIMITED WARRANTY, PV POWERED EXPRESSLY EXCLUDES ALL WARRANTIES WITH RESPECT TO THE INVERTER AND DATA MONITORING MODULE, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY, THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY HAVE ARISEN FROM COURSE OF DEALING OR USAGE OF TRADE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PV POWERED'S AGGREGATE MONETARY LIABILITY TO THE CUSTOMER FOR ANY REASON AND FOR ANY AND ALL CAUSES OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, WILL NOT EXCEED THE AMOUNT PAID TO PV POWERED FOR THE INVERTER OR DATA MONITORING DEVICE. PV POWERED WILL NOT BE LIABLE TO YOU UNDER ANY CAUSE OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF PV POWERED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE ORIGINAL PRICE FOR THE INVERTER AND DATA MONITORING MODULE AND PV POWERED'S OBLIGATIONS UNDER THIS EXPRESS LIMITED WARRANTY ARE CONSIDERATION FOR LIMITING PV POWERED'S LIABILITY.
IF THIS PRODUCT IS A CONSUMER PRODUCT, FEDERAL LAW DOES NOT ALLOW AN EXCLUSION OF IMPLIED WARRANTIES. TO THE EXTENT YOU ARE ENTITLED TO IMPLIED WARRANTIES UNDER FEDERAL LAW, TO THE EXTENT PERMITTED BY APPLICABLE LAW THEY ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS OR EXCLUSIONS ON IMPLIED WARRANTIES OR ON THE DURATION OF AN IMPLIED WARRANTY OR ON THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION(S) OR EXCLUSION(S) MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
Arbitration
IN THE EVENT OF A DISPUTE BETWEEN PV POWERED AND ANY PURCHASER COVERED UNDER THIS WARRANTY, TO THE MAXIMUM EXTENT ALLOWED BY LAW, THE PURCHASER AGREES TO RESOLVE ANY AND ALL SUCH DISPUTES USING BINDING ARBITRATION IN ACCORDANCE WITH THE RULES AND PROCEDURES OF THE ARBITRATION SERVICE OF PORTLAND, INC. AND JUDGMENT UPON AWARD RENDERED PURSUANT TO SUCH ARBITRATION SHALL BE BINDING ON THE PARTIES. THE LOCATION FOR ANY ARBITRATION HEARINGS SHALL BE BEND, OREGON. THE PRICE FOR THE INVERTER OR DATA MONITORING DEVICE AND PV POWERED'S OBLIGATIONS UNDER THIS EXPRESS LIMITED WARRANTY ARE CONSIDERATION FOR THIS BINDING ARBITRATION PROVISION.
Miscellaneous Provisions
This limited warranty will be governed and interpreted exclusively in accordance with the laws of the state of Oregon, without reference to provisions concerning conflicts of laws. If any provision of this limited warranty is found by any court or arbitrator to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected thereby. This limited warranty constitutes the entire contract between the parties concerning the subject matter of this warranty and supersedes all marketing brochures and other expectations, understandings, communications, representations and agreements, whether verbal or written, between the parties.
What is the Return Policy?
If you are not fully satisfied within 14 days of the delivery date, email our customer service representitive at
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call our dedicated customer service at 1-866-297-7192 and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.
NOTE: We will not accept returned packages if a RAN has not been assigned to the order. If you return a package with out having been assigned a RAN the package will be denied and returned to you and all associated costs will be your responsibility.
The returned product must be in NEW, UNOPENED and UNUSED condition, in the ORIGINAL BOX UNDAMAGED with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed, not damaged, not opened. We cannot accept returns for an item with any indications that it has been opened or used.
Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 30% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost.
We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at
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or via telephone at 1-866-297-7192.
Note: Shipping charges cannot be refunded.
Please allow us 10-14 days once we have received your return to process and credit your credit card.
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will replace the broken or damaged parts not the whole system and ship out a new item in accordance with the shipping company's policies and the manufacturer's return policies.
Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited, or that a refund check has been issued, less restocking fee and shipping and handling.
All refunds granted are for the purchase price of the product only less restock fee if applicable and can only be issued to the credit card used at purchase, or a refund check issued to purchaser.
Canceling Your Order
If you have placed an order and would like to cancel it, please call us at 1-866-297-7192 within two hours of placing your order to cancel it free of any charges.
Don't worry! Even after the two hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time
Power-Save Energy Co. reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.
Power-Save Energy Co. Privacy Policy
We will never sell any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by Power-Save or its distributors. Immediately after your order is processed; your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand that you want to be able to purchase our products online and not have to give away your personal information to do so.
Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.
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